Dealing with Customers-WORKPLACE VIOLENCE

By December 17, 2015Uncategorized

The Unruly Customer

Make the Workplace Safer

  • Everyone should be trained on what to do with an unruly customer or client.
  • Robberies, irate customers, and other acts of violence should be addressed and everyone should have a plan for how to deal with them.

    Follow Safe Work Practices

  • Always be aware of your surroundings.
  • When dealing with unruly customers, keep your cool; if you feel you cannot handle the situation, bring someone else in who may be able to calm things down.
  • Never escalate the situation; raising your voice, yelling or screaming above an unruly customer never helps the situation.
  • Try to calm down and be rational with the customer.
  • If you feel threatened back off from the customer.
  • Bottom line, you are the professional and must act like it.
  • Immediately contact your Supervisor if you feel you have a situation you cannot handle.

    Workplace Violence

    Make the Workplace Safer:

  • Every employee should know their responsibilities in an emergency situation.
  • In your head, practice various emergency responses; plan and strategize so

    that you can safely deal with a variety of emergencies. Follow Safe Work Practices:

  • Workplace violence includes acts of violence against an employee and can be from another employee or a customer.
  • Keep calm during workplace violence and follow the instructions of your supervisor.
  • Most forms of workplace violence have their roots in some type of harassment such as bullying.
  • When evacuating an area, assist any employees or customers who may need help.
  • When dealing with money, vary your routine (such as money counting or bank drops).
  • Never count money in the open in front of other employees or customers.
  • When leaving the business at night, have a co-worker walk with you and always try and stay in a well-lit area.
  • If you feel something is not right, notify your Supervisor immediately
  • If you feel you are being harassed, follow your company’s Unlawful Harassment policy and report the incident to your supervisor or manager.
  • View PDF Here


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